Whimsical Shelf Return & Refund Policy

Effective Date: October 17, 2025
Business Address: 701 Tillery Street Unit 12, Austin, TX 78702, United States
Contact Email: contact@whimsicalshelf.com

1) Overview

We want you to love your purchase from Whimsical Shelf. This policy explains when returns, exchanges, and refunds may be accepted. By placing an order with Whimsical Shelf, you agree to this policy in full.

2) Eligibility for Returns

To be eligible, items must:

• Be unused, in original condition and packaging.

• Be returned within 30 days of delivery.

• Include proof of purchase (order number or email confirmation).

We do not accept returns for:

• Items damaged through misuse, neglect, or improper installation.

• Clearance/sale items marked “final sale.”

• Digital downloads or gift cards.

3) How to Start a Return

Email contact@whimsicalshelf.com with your order number, description of the issue, and photos/video if applicable. Once approved, we’ll provide return instructions. Unless the item arrived damaged/defective, return shipping is the customer’s responsibility.

4) Refunds

After your return arrives and is inspected, we’ll notify you of approval/rejection.

• Approved refunds are issued to the original payment method within 5–10 business days.

• Original shipping costs are non-refundable.

• If a package is returned due to incorrect address or failure to collect, re-shipping costs may apply.

5) Exchanges

Exchanges are offered for items that arrive defective or damaged. Email within 7 days with photos.

6) Non-Refundable Situations (Important)

• Price Differences: Finding a similar/cheaper product elsewhere is not grounds for return or refund. Prices vary by seller and over time; by purchasing from Whimsical Shelf, you agree to the checkout price.

• Buyer’s Remorse: Change of mind, preference for a different model/color, or perceived value is not a valid reason for refund.

• Unauthorized Returns: Items sent back without approval will not be accepted or refunded.

7) Damaged/Defective on Arrival

If your item arrives damaged/defective, contact us within 7 days with evidence. We’ll provide a replacement or refund once verified.

8) Fraud & Chargebacks

Filing chargebacks after receiving the product as described, or claiming non-delivery when tracking confirms otherwise, may constitute fraud. We report fraudulent activity to payment processors and relevant authorities.

9) Contact

📧 contact@whimsicalshelf.com
📍 701 Tillery Street Unit 12, Austin, TX 78702, United States