Whimsical Shelf Shipping Policy

Effective Date: October 17, 2025
Business Address: 701 Tillery Street Unit 12, Austin, TX 78702, United States
Contact Email: contact@whimsicalshelf.com

1) Order Processing

Orders process in 1–3 business days (Mon–Fri, excluding holidays). High-volume/holiday periods may add brief delays; we’ll notify you of any significant delay.

2) Estimated Delivery Times

Tracked shipping to most regions:

• United States: 5–10 business days

• Canada: 7–14 business days

• Europe: 7–14 business days

• Australia & New Zealand: 7–14 business days

• Rest of World: 10–20 business days
  (Estimates only; actual times depend on carrier performance and customs.)

3) Shipping Confirmation & Tracking

You’ll receive tracking via email once shipped. Please allow up to 48 hours for tracking to activate. If no tracking appears after 5 business days, email contact@whimsicalshelf.com.

4) Address Accuracy

Customers must provide accurate delivery details. Orders returned for incorrect/incomplete addresses may incur re-shipping fees. We cannot refund/replace orders undeliverable due to customer error unless the item is returned to us in original condition.

5) Lost/Delayed Shipments

We provide tracking and work with reputable carriers. Whimsical Shelf is not responsible for carrier delays, customs holds, or packages lost by third-party carriers. If a shipment appears lost, contact us; we’ll help investigate with the carrier.

6) Customs, Duties & Taxes

International orders may incur customs fees/duties/taxes per local laws. These are not included in our prices and are the customer’s responsibility. We cannot mark shipments as “gifts” or undervalue them.

7) Damaged or Defective on Arrival

If your order arrives damaged/defective, email contact@whimsicalshelf.com within 7 days with photos/video. We’ll arrange a replacement or refund after verification.

8) Order Changes/Cancellations

Changes/cancellations are only possible before shipment. Once tracking is issued, the order is considered fulfilled.

9) Returns Shipping

For eligible returns under our Return & Refund Policy, customers are responsible for return shipping unless the item arrived damaged/defective/incorrect. Use a trackable method for all returns.

10) Delivery Confirmation

Orders marked delivered by the carrier are considered complete. If you suspect theft/misdelivery after confirmation, please contact the carrier and local authorities; notify us so we can assist where possible.

11) Contact

📧 contact@whimsicalshelf.com
📍 701 Tillery Street Unit 12, Austin, TX 78702, United States